Frequently Asked Questions
General Information
What is MaMome's test kit?
MaMome is an innovative, non-invasive, at-home test designed to assess the risk of Gestational Diabetes Mellitus (GDM) based on the analysis of the microbiome. The test is specifically designed for pregnant women and aims to provide early detection and personalized recommendations.
Why does screening for GDM matter?
Early detection of GDM is crucial as it allows for timely intervention, which can significantly improve health outcomes for both the mother and the baby. GDM, if left unmanaged, can lead to complications such as high birth weight, preterm birth, and increased risk of developing type 2 diabetes later in life.
What does MaMome's test kit screen for?
MaMome's test kit analyzes the composition of the microbiome to identify biomarkers associated with an increased risk of developing GDM. It provides insights into the microbial environment of the gut, oral, and vaginal areas, which are linked to metabolic health during pregnancy.
Using the MaMome test kit
How do I get the MaMome test kit?
You can request the MaMome test kit through your healthcare provider or order it directly from our website. Telehealth consultations are also available to discuss the suitability of the test for your needs.
How do I use the MaMome test kit?
Your MaMome test kit comes with easy-to-follow, step-by-step sample collection instructions. You can also download our Patient Guide or watch helpful how-to videos for additional guidance.
Is there any preparation required to use MaMome test kit?
There is no special preparation required for the MaMome test kit. Simply follow the sample collection instructions provided in the kit.
Where do I go to track my MaMome test kit order?
You can track your MaMome test kit order through our online portal. Log in with your account details to see the status of your order.
How do I return my MaMome test kit?
Your MaMome test kit includes a pre-paid return shipping label. Follow the return instructions provided in the kit to send your samples back to our laboratory.
What should I do if my MaMome test kit is damaged or missing a part?
If your MaMome test kit is damaged or missing a part, please contact our customer support team immediately for assistance and a replacement kit.
Managing Results
When will I get my test results?
It typically takes under 2 weeks from the date you ship back your MaMome test kit to receive your results. Your healthcare provider will also receive a copy of the results to discuss with you.
What does a positive result mean?
A positive result indicates that the test has identified biomarkers associated with an increased risk of GDM. It is recommended to follow up with your healthcare provider for further assessment and management.
What does a negative result mean?
A negative result indicates that no significant risk markers for GDM were detected. Continue with regular prenatal care and monitoring.
Where do I access my test results?
Log in to your MaMome account to access your results. You will also be notified via email when your results are ready.
Billing & Insurance
Is MaMome covered by insurance?
Coverage for MaMome may vary depending on your insurance provider. Please check with your insurance company to confirm coverage details.
How much does the MaMome test cost?
The cost of the MaMome test will be provided at the time of ordering. For detailed pricing information, please visit our website or contact our customer service team.
How do I pay a MaMome bill?
You can pay your MaMome bill through our online portal. Log in with your account details to view and settle your bill.
How does requesting MaMome online work?
You can request the MaMome test online through our secure platform. Complete the necessary forms, and our team will process your request promptly.
What if I decide not to use the MaMome test after ordering?
If you decide not to use the MaMome test after receiving it, please contact our customer service team for return instructions. Your insurance will not be billed if the test is not completed.
Additional Questions
Why did I receive a MaMome kit in the mail?
You received a MaMome kit because it was ordered by you or your healthcare provider. If you have any questions about your order, please contact our customer support team.
Is MaMome available in all US states?
Yes, MaMome is available in all US states. For international availability, please contact our customer service team.